Privacy Policy
Last updated: April 28, 2026
Information We Collect
We collect account details, billing information, screen telemetry, campaign and booking activity, and support communications required to provide the platform services.
How We Use Information
We use your information to authenticate users, manage tenants, process payments, deliver campaigns, provide analytics, and improve platform reliability and security.
Data Sharing
We do not sell personal data. We may share information with trusted processors such as hosting, payment, and communication partners under strict contractual controls.
Retention and Security
Data is retained based on legal and business requirements. We use role-based access, encryption, audit trails, and monitoring to protect your information.
Screen Telemetry, Playback Slot Logs & 30-Day Retention
To provide proof-of-play auditing, uptime monitoring, and fleet diagnostics, PixelSpot records device operational logs, network connection and disconnection events (with offline downtime calculation), and playlist slot playback events (start and end times with millisecond precision, creative identifiers, and durations). Screens buffer logs locally during internet outages and sync them in 10-minute bulk batches upon reconnection. All device operational and slot playback logs are retained for 30 days, after which they are permanently and automatically purged from database records.
Your Rights
You may request access, correction, export, or deletion of your personal data where applicable by law. Contact [email protected] for requests.